Share your experiences of your trip to Iceland and your photo can be displayed on our site. Every month we also publish the best picture of the month on Instagram and Facebook!
You can share your photos via Instagram or Facebook. If you do not use any of these social media, you can e-mail your photos. Choose the way that suits you best. Feel free to write a line about what the picture shows. See below for simple instructions:
Instagram: Post your photo on Instagram and use the hashtag #vulkantravelgroup
Facebook: Write a post on Facebook and link to our Facebook page with @vulkantravel
E-mail: Send us an e-mail to [email protected]
We are eager to receive your feedback on your Iceland trip and your thoughts on our service. Your review holds significant value for us, as it aids in our improvement and enables prospective travelers to anticipate their experience with us. Upon your return, we will send you an email containing a questionnaire with concise questions regarding your journey. The questionnaire should take no more than 2-3 minutes to complete.
Delayed luggage should be reported to an airline representatives at the airport. If your luggage is missing you should complete a Property Irregularity Report (PIR Report). The airline will then contact you once your luggage has been recovered. If you did not complete a PIR report at the airport then you will need to contact your airline immediately.
If your luggage is damaged in transit you will need to make a claim notification at the airport. If you do not notice the damage at the airport you can submit your claim within a period of up to seven days after the date on which the damage occurred.
It is important that you keep your boarding card and travel documents until your luggage has been recovered or compensation has been paid.
We hope that you will have a satisfying experience on your trip and return home happy. However, if any issues arise, we request that you promptly report them to the relevant service provider, tour guide, or Vulkan Travel. This is essential to enable us to resolve the issue promptly. Any requests for compensation or reimbursement should be directed to Vulkan Travel as soon as possible.
Can't find the answers to your questions?
Please contact us by filling out the contact form below, or contact our knowledgeable sales team directly by phone.
