During your trip

If you have purchased a package holiday from us which includes a flight that is subsequently cancelled by the airline, we will provide assistance and help you. We can either rebook your holiday for a later date or we can refund you the full amount of the trip. Note that in order for you to be entitled to a free rebooking or to a refund, the airline needs to cancel your departure flight entirely. This means that notice of a strike or circumstances which entail a risk that your flight may be cancelled are not in themselves sufficient to warrant a free rebooking or refund.

In the case of longer delays, the airline is required to offer free food and drink in reasonable proportion to your waiting time. If you are delayed by one or more nights, the airline is also obligated to pay for your accommodation. The airline is always obligated to offer you new flights so that you can either arrive at your destination as quickly as possible or at a later date that suits yo

If you have problems during your trip, please first contact the supplier e.g. the hotel, the car rental company or the guide, whose job it is to try to solve the problem on spot. If the problem can not be solved by the supplier, please send us an email with a description of the problem and your contact information (name, booking number, phone), and we will get back to you as soon as possible. Send the email to: [email protected].

You will find your vouchers in your travel documents that have been sent by email. These are to be used as tickets for excursions, rental cars, hotels, etc. Your vouchers include important information about times, pick-up location, contact details for the relevant organizer and other important information. Please read these carefully in advance to make your trip easier.

The time and pick-up location for your tour is found on your voucher. Be on time! Vulkan Travels name is never written on the bus. It is our Icelandic partners who operates the tours. Their logo and number can be found on your voucher. They don’t call out names so please keep a look out for the right bus. In case you miss your pick-up or have questions contact our partners directly. Some tours go first to BSI (Reykjavik bus terminal) where you change to a different bus before departing onwards.

Many streets in central Reykjavik are closed to motor traffic. For this reason, passengers are often picked up and dropped off at bus stops around Reykjavík instead of directly outside their hotel.

If you have booked an excursion by pick-up or airport bus, the current pick-up location is on your voucher and booking confirmation.

If you miss a pick-up or for other questions about your excursion, always contact the organizer concerned, telephone number is on each voucher.

We will refund the amount paid if an excursion is cancelled. It is very rare, but sometimes it happens that an excursion cannot be carried out due to bad weather. You are then offered to carry out the excursion on another day, and if it does not suit you, we at Vulkan Travel will refund the amount paid immediately.

Transfer on arrival: 
The Reykjavik Excursion fly bus operates in connection with all arriving flights. Please make your way out to the parked buses and show them your voucher. The fly bus goes first to BSI (Reykjavik Bus terminal )where you change to a different bus that will take you to your hotel. If the bus cannot stop outside your hotel a designated bus stop is provided nearby.  If you need assistance there is a help desk at the arrival hall marked Reykjavik Excursions.

Transfer on departure:
Time for pick up can be found on your voucher, If you do not have a pick up time booked please book a time directly with Reykjavik Excursions no later than the day before your return journey. Call +354 580 5400 and state “Vulkan client confirming time for pick-up”. We recommend that you are at the airport 2.5-3 hours before your departure. Times for the airport bus can be found here: https://www.re.is/tour/flybus/. 

Transfer from Keflavik – to the Blue Lagoon - then onwards towards your Hotel in Reykjavik:
Destination Blue Lagoons white buses are parked outside the terminal. The departure time is on your voucher as well as the departure time from the Blue Lagoon to Reykjavik.  After you visit at the lagoon the bus first goes via BSI (Reykjavik bus terminal), where you change to a bus that takes you to your hotel or designated bus stop.

Transfer from hotel in Reykjavik – to the Blue Lagoon- then onwards towards Keflavik:
Pick up time and location can be found on your voucher. The bus first goes to BSI before departing for the blue lagoon. After you visit at the lagoon you take the bus to Keflavik airport. Time for departure can be found on your voucher.

1. You will need to provide a credit card as a guarantee when collecting your rental car.
2. The car rental desks can be found in the arrivals hall just after customs.
3. Our prices include a collision damage waiver (CDW). We recommend taking out additional cover (SCDW) in order to reduce your excess cost by even more.
4. Rental cars are booked per day – i.e. per 24 hours. If you exceed the 24-hour cut-off point then you will automatically be charged for another day of car rental, so be sure to drop your car back on time.
5. In addition, you can also choose to add a fuel-up option, wind and gravel protection, an extra driver, tunnel toll fees and call-out fee protection. All of these additional options can be taken out and paid for on site.
6. An airport fee is added at Keflavik airport, approx. 5400 ISK and is paid directly on site.
7. Before pick-up your car always inspect the car carefully and make a note of any damage.
8. Make sure the rental car is returned with a full tank of petrol in order to avoid any additional charges. The rental car company will check over the car after you return it.
9. If you return the car to a different location from where you picked it up, is paid for on site.
10. If you wish to rent a car seat, this must be reserved in advance and paid for on site.
11. If you have booked a car with pick-up Reykjavik, you will need to make your own way to the rental location.
     

Driving in Iceland is not difficult but does present a certain challenge. Icelandic authorities have a good site, which we recommend you to check if you are going to drive a rental car.

Read more at: Driving in Iceland

Check-in at most hotels is from 3:00 PM, and check-out is usually by 11:00 AM. If you arrive early or have a late departure, you can leave your luggage in the hotel lobby or reception.

Do you have an early transfer to the airport, for example, at 4:00 AM on your departure day? When checking in, you can ask the hotel for a breakfast to-go so that you have something to eat on the way.

When you are in Iceland it is good to be updated on weather, road conditions and other alerts. Icelandic authorities has a very good web site that we recommend you to check out while you are in Iceland. 

Read more on Safetravel.is: https://safetravel.is

Share your experiences of your trip to Iceland and your photo can be displayed on our site. Every month we also publish the best picture of the month on Instagram and Facebook!

You can share your photos via Instagram or Facebook. If you do not use any of these social media, you can e-mail your photos. Choose the way that suits you best. Feel free to write a line about what the picture shows. See below for simple instructions:

Instagram: Post your photo on Instagram and use the hashtag #vulkantravelgroup
Facebook: Write a post on Facebook and link to our Facebook page with @vulkantravel
E-mail: Send us an e-mail to [email protected]