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Booking and Payment

On our package holidays to Iceland, free rebooking or cancellation is valid until 30 days prior to departure. This means that in case of cancellation, regardless of reason, we will refund what you have paid. You can also choose to rebook the package holiday free of charge. These conditions apply until further notice and apply to all our package holidays to Iceland. We always rely on the Foreign and Commonwealth Office´s (FCO) travel recommendations and follow the Package Travel Act. As long as there is no advice against travels to Iceland, all package holidays are operating as planned and our flexible cancellation and rebooking conditions apply. These conditions apply to new bookings from October 5, 2020, and onwards. For bookings made before October 5, 2020, or re-bookings, conditions stated in the original booking apply.

Flexible terms for vulkan group´s package holiday:

  • No later than 30 days prior to departure: Free rebooking or cancellation free of charge.
  • 29-8 days: Free rebooking or cancellation fee 20% of the trip price *.
  • 7-3: Cancellation fee 75% of the trip price *.
  • 3-0: No refund *.

* In cases where the package holiday includes airline tickets or hotel non-ref rooms, there is also a cost for these (29 days or less prior to departure).

You can either book your trip yourself via this website or you can get in touch with one of our travel consultants who are based in Stockholm, Gothenburg and Umeå. Our prices and booking fees are the same no matter whether you book online or through one of our travel consultants.

Most of our trips can be booked don line through our website. You immediately get a price and availability on these trips.

  • A price and availability search for a package always shows best possible price for the package or product at the time.
  • The booking can be paid by invoice and bank transfer or by credit/debit card.
  • After the booking has been made we send a confirmation email to you.
  • If mistakes occur within the booking, you can always make changes or cancel by contacting, us within the next working day.
  • If you want to book a trip close to the departure date, contact our travel consultants.

Our consultants have Iceland as a speciality. They are brilliant at putting together a suitable itinerary at a good price. They can also help you tailor make a special itinerary for a family or a group. You are always welcome to contact us!

A booking becomes binding when the booking deposit is paid, or if you are paying by card, immediately upon making payment. Please be aware that the booking deposit should be paid immediately, at the latest one day after making the booking. If payment has not been made within that time, Iceland Travel reserves the right to cancel your booking. When booking by credit/debit car, your booking becomes binding the next working day.

Airlines do not permit the changing of either first or sir names. The rules are very strict on this, and also apply to misspelt names. Some airlines permit a name change for a fee, which varies. Please check the spelling of names twice to make sure they are correct. The name on the ticket must correspond to the name in your passport, or you risk being refused boarding at check-in.

Shortly after you book your trip you will receive a booking confirmation and an invoice via email. We ask that you please review all details and make sure they are consistent with your booking. If anything is incorrect or if there is a problem with your booking then please get in touch with us as soon as you can either via telephone or email so that we can help put everything right!

We also make routine checks on all web bookings (although the customer always bears ultimate responsible for their own booking) and if we come across anything that looks strange we get in touch with our customers to review the booking together.

Travel insurance is not included in the price. We do not offer travel insurance; please contact an insurance company individually for this.  Please bring your insurance certificates!

Changes in the booking that entail change of departure date is charged at a fee of $30 per change made, based on the presumption that the trip can still go ahead. By changes is meant changes to one and the same booking.

After final payment has been made your travel documents will be sent to you. Our goal is that travellers should have their travel documents 14 days prior to departure.
NOTE! If you haven’t received your flight tickets or vouchers 7 days before departure, contact Vulkan Travel immediately. Your booking confirmation is not a valid travel document.

On our package holidays to Iceland, free rebooking or cancellation is valid until 30 days prior to departure. This means that in case of cancellation, regardless of reason, we will refund what you have paid. You can also choose to rebook the package holiday free of charge. These conditions apply until further notice and apply to all our package holidays to Iceland. We always rely on the Foreign and Commonwealth Office´s (FCO) travel recommendations and follow the Package Travel Act. As long as there is no advice against travels to Iceland, all package holidays are operating as planned and our flexible cancellation and rebooking conditions apply. These conditions apply to new bookings from October 5, 2020, and onwards. For bookings made before October 5, 2020, or re-bookings, conditions stated in the original booking apply.

Flexible terms for vulkan group´s package holiday:

  • No later than 30 days prior to departure: Free rebooking or cancellation free of charge.
  • 29-8 days: Free rebooking or cancellation fee 20% of the trip price *.
  • 7-3: Cancellation fee 75% of the trip price *.
  • 3-0: No refund *.

* In cases where the package holiday includes airline tickets or hotel non-ref rooms, there is also a cost for these (29 days or less prior to departure).

Conditions for cancellation of package travel in the event that (DOS) advises against traveling to Iceland:

In case of cancellation as a result of advice against travels to Iceland from the The United States Department of State (DOS), free rebooking to another travel date applies. There is also a possibility to use the amount paid for a future holiday or receive a refund.

This is provided that you booked before the advice from the The United States Department of State (DOS) came and that your departure date is or was planned during the time the DOS advises against travel.

 

Cancellation Terms – Individual Products

 

Time of cancellations 

Hotel/ Rental car/ Excursion

More than 15 days prior to departure 

 $18 per room/ car/ excursion

14 days-48h prior to departure

 $30 per room/ car/ excursion

Less the 48 h prior to departure

 100% of the booking price  

If you choose to book with invoice payment, this applies.

Payment for the registration fee must be received by us no later than the first weekday after the time of booking. Final payment of the booking must be received by us no later than 30 days before departure. For bookings with less than 31 days until departure, the entire trip price must be received by us no later than the first working day after the time of booking.

Payment is made to our bank account as shown below:

Payee Name: [Vulkan Travel]
Account Number: [9800173443]
Routing Number: [084106768]
Bank name (if required): Evolve Bank & Trust
Bank address (if required): 6070 Poplar Ave, Suite 200, Memphis, TN 38119

Note! A booking becomes binding only when the registration fee has been paid. If payment has not been made within the prescribed time, Vulkan Travel reserves the right to cancel the trip. So, let us know if the payment is delayed.

Vulkan Travel LLC.
EIN: 38-4131114
Cheyenne, Wyoming
82003-7007 US
PO Box 20310
PMB 79120

Administrative address only | Not sales office

Payment for the registration fee is made at the time of booking. Final payment for the trip must be received by us no later than 30 days before departure. For bookings with less than 31 days to departure, the entire trip price must be received by us no later than the first weekday after the time of booking.

When paying by card, you need to enter your name, card number, card type, card validity period and CVC code. CVC code is the last three digits printed on the back of the card. In addition, so-called two-factor authentication is required on all card payments according to EU legislation since September 2019.

Approved cards are VISA and Mastercard / Eurocard. Vulkanresor does not save any card information, everything is handled by DIBS AB.

We collaborate with DIBS AB 

so your data is encrypted in line with international standards (SSL). This so you can feel safe using your card online with Vulkan Travel. We do not save any card information. The amount payable is immediately deducted at time of payment. Valid cards are Visa and Mastercard/Eurocard.

Verified by Visa and MasterCard SecureCode - the latest standards for card verification.

Verified by Visa and MasterCard SecureCode is a 3D-secure product, the standard needed for secure identification of card customers paying online. Card companies that offer their customers this facility can use this method of identifying and verifying the card customer in a secure way. The card customer is linked to the card issuer and needs to state a username and a password.

Verified by visa 
MasterCard Securecode

Partnership with Visit Technology Group.  
We work in partnership with Visit Technology Group to provide an online booking system for trip bookings.

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