Villkor

Terms & Conditions

On our package holidays to Iceland, free rebooking or cancellation is valid until 30 days prior to departure. This means that in case of cancellation, regardless of reason, we will refund what you have paid. You can also choose to rebook the package holiday free of charge. These conditions apply until further notice and apply to all our package holidays to Iceland. We always rely on the Foreign and Commonwealth Office´s (FCO) travel recommendations and follow the Package Travel Act. As long as there is no advice against travels to Iceland, all package holidays are operating as planned and our flexible cancellation and rebooking conditions apply. These conditions apply to new bookings from October 5, 2020, and onwards. For bookings made before October 5, 2020, or re-bookings, conditions stated in the original booking apply.

Flexible terms for vulkan group´s package holiday:

  • No later than 30 days prior to departure: Free rebooking or cancellation free of charge.
  • 29-8 days: Free rebooking or cancellation fee 20% of the trip price *.
  • 7-3: Cancellation fee 75% of the trip price *.
  • 3-0: No refund *.

* In cases where the package holiday includes airline tickets or hotel non-ref rooms, there is also a cost for these (29 days or less prior to departure).

Vulkan Travel Group is a member of the Association of Swedish Travel Agents and Tour Operators and applies the rules set out under the Package Travel Act. The Package Travel Act is based on an EU Directive and serves primarily to ensure a minimum level of consumer protection for package holidays. The following terms govern the contractual relationship between the tour operator, which is a member of the Association of Swedish Travel Agents and Tour Operators, and the traveller upon purchase of a package holiday.  

Download the terms in PDF format here.

The Swedish Legal, Financial and Administrative Services Agency – About the Travel Guarantee  (opens in a new window)

Vulkanresor has lodged a travel guarantee with the Swedish Legal, Financial and Administrative Services Agency.
The travel guarantee protects travellers who buy package holidays from an operator which has lodged guarantees with the Swedish Legal, Financial and Administrative Services Agency. The guarantee ensures that travellers are reimbursed for all travel services that cannot be used as a result of insolvency, including return travel.

Note that you will not be protected by the travel guarantee if you only buy flights or make an individual booking for a hotel, excursion or hire car. Below is a link to the website of the Swedish Legal, Financial and Administrative Services Agency which shows that Vulkan Travel Group has lodged a travel guarantee. Click through to the page entitled ‘Search travel guarantees’. Then search for our company name or organisation number (556538-2685).

https://www.kammarkollegiet.se/engelska/start/all-services/search-travel-guarantees

Vulkan Travel LLC.
EIN: 38-4131114
Cheyenne, Wyoming
82003-7007 US
PO Box 20310
PMB 79120

Administrative address only | Not sales office

Hotel /Excursion

 

Time of cancellations

Hotel*/ Excursion

60 - 26 days prior to arrival:

 10% of the price.

25 - 15 days prior to arrival:

 20% of the price.

14 - 7 days prior to arrival:

 50% of the price.

Less than 7 days prior to arrival:

 100% of the price.

*The cost of non-refundable hotel rooms will not be refunded no matter when cancellation is made.

Rental car

 

Time of cancellations

Rental car

60 - 26 days prior to arrival:

 10% of the price.

25 - 7 days prior to arrival:

 50% of the price.

Less than 7 days prior to arrival:

 100% of the price.

Can't find the answers to your questions?

Please contact us by filling out the contact form below, or contact our knowledgeable sales team directly by phone.